Return & Refund Policy

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Cookie — a small amount of data generated by a website and saved by your web browser. Used to identify your browser, provide analytics, and remember information such as language preference or login information.
• Company — when this policy mentions "Company," "we," "us," or "our," it refers to IH Pro Hub.AI, responsible for your information under this Return & Refund Policy.
• Customer — the company, organisation, or person that signs up to use the IH Pro Hub.AI Service.
• Device — any internet-connected device such as a phone, tablet, or computer used to visit ihprohub.ai and use the Services.
• Service — the services provided by IH Pro Hub.AI as described on this platform.
• Website — ihprohub.ai, accessible via the URL: ihprohub.ai
• You — a person or entity registered with IH Pro Hub.AI to use the Services.

Thank you for choosing ihprohub.ai. We appreciate the trust you place in the tools and services we build for Industrial Hygiene professionals. We want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our services.

By placing an order or making a purchase at IH Pro Hub.AI, you agree to the terms set forth in this policy. Please read them carefully before subscribing.

We are committed to serving our customers with the best products and tools. Every feature and service is thoroughly tested and quality-checked before release.

In cases where we may face inventory or provisioning issues, we may have to cancel or defer your order. You will be notified in advance so that you are not inconvenienced. If you have paid via online payment, you will be refunded once our team confirms your request.

We follow the following policies to ensure transparency, efficiency, and quality customer care:

• We do not allow returns on sold subscription services — online or otherwise.
• We do not accept cancellations after service access has been granted, as we believe customers should receive the best quality service from day one.
• Refunds are not given for any purchases made, whether online or via other channels.
• We do not encourage exchanges of subscription plans mid-billing cycle.
• We do not engage in reselling or transferring used subscription access.

For subscribers outside of Qatar/GCC, the following additional terms apply:

• We do not support exchanges or returns on international subscription orders.
• If you cancel your order before it is processed and service access is granted, a refund may be processed. Orders generally take 1–2 business days to process.
• Orders already in an active service period cannot be returned, cancelled, or refunded.
• If you face any issues, please contact our Support Team immediately at info@ihprohub.ai.

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Should we update, amend, or make any changes to this document so that it accurately reflects our Service and policies, those changes will be prominently posted here unless otherwise required by law. Continued use of the Service following any update constitutes your agreement to the revised Return & Refund Policy.

If you are not completely satisfied with any service we provide, please don't hesitate to contact us. We will discuss any issues you are experiencing and work to find the best resolution.